Start Time
10:30 am
November 23, 2025
Finish Time
1:30 pm
November 23, 2025
Address
Online
Business Case: Why This Program
In the last decade, sales has evolved from product pitching to solution selling and now to designing trust and experiences.
Customers today are informed, impatient, and insight-driven. They expect personalization, empathy, and credibility — not persuasion.
However, many sales professionals still rely on past habits:
- Rushed discovery calls
- Generic proposals
- Defensive objection handling
- Transactional closing
This creates lost opportunities and eroded trust.
Sales Mastery 5.0 is designed to re-skill sales professionals for the modern era — combining the best of Design Thinking, NLP, and Sales Psychology to help them:
- Engage customers meaningfully
- Navigate complex negotiations
- Close deals with confidence and class
The focus is on how to sell in a world where customers don’t want to be sold to — they want to be understood.
What will Participants Learn?
By the end of the five modules, participants will be able to:
- Understand the evolution of sales and anticipate future sales trends.
- Apply design thinking tools to create customer-centric conversations.
- Use principles of psychology and NLP to influence ethically and build rapport.
- Demonstrate negotiation skills that create win–win outcomes.
- Handle objections gracefully and close deals through trust, not pressure.
What will participants gain?
After completing the program, participants will:
- Shift from a transactional to a transformational approach to selling.
- Craft powerful, structured sales conversations using empathy and curiosity.
- Strengthen negotiation and objection-handling confidence.
- Design proposals and closes that feel effortless and collaborative.
- Build long-term customer trust and retention through human-centered sales.
- Develop self-awareness about their own communication and persuasion style.
Program Structure & Scope (10 Hours | 5 Modules × 2 Hours)
Mode: Online (Live Interactive Sessions)
Schedule: Every Sunday starting 23rd November
Module 1: The Evolution of Sales – From Product to Trust
Theme – Understanding how sales has shifted across decades and where it’s heading
Core Focus – Sales 1.0 → 5.0; Design Thinking mindset; Empathy as a Sales Skill
Key Activity – Sales Timeline Mapping + Reflection on past vs. future selling
Module 2: Pre-Sales & Sales Conversations by Design
Theme – Making meaningful first contact; structuring powerful discovery conversations
Core Focus – Pre-call research; Question design; NLP in listening; Building rapport
Key Activity – Buyer Experience Timeline Activity + Role-play on First Interaction
Module 3: The Psychology of Sales & Influence
Theme – Understanding decision-making, persuasion, and customer motivation
Core Focus – Emotional drivers; Anchoring; Storytelling; Trust cues
Key Activity – Sales Story Crafting Lab – Participants design a story-led pitch
Module 4: Negotiation and Objection Handling
Theme – Managing trade-offs, reframing objections, and navigating customer resistance
Core Focus – Negotiation by Design; Objection reframing; Pacing & leading
Key Activity – Negotiation Simulation + Objection Poker Game
Module 5: Closing with Class – Designing the Win
Theme – Elevating closing from persuasion to partnership
Core Focus – Designing proposals; Future pacing; Value articulation
Key Activity – Pitch Showcase – Team-based presentation and feedback
About the Program?
How Participants Will Learn?
- Interactive Conversations: Every concept linked to real B2B sales scenarios
- Design Thinking Tools: Empathy Map, Customer Journey, Value Proposition Canvas
- Sales Simulations: Negotiation, Objection Handling, Closing Role-plays
- Psychological Insights: Framing, Influence, and Buying Behavior
- NLP Practices: Rapport building, language reframing, and confidence anchoring
- Reflection Tools: Personal Sales Canvas (evolving through all modules)
Facilitator Profile: Deepak Kumar
Deepak Kumar is an accomplished Sales & Leadership Development Trainer, Design Thinking Practitioner, and Coach with extensive experience working with managers and sales teams across IT, FMCG, and Startups.
He has facilitated programs globally on Design Thinking for Sales, Sales Leadership and Negotiation, Impactful Conversations using NLP, Leadership for the Future
Deepak blends deep behavioral insights, Indian wisdom, and global sales research to create sessions that are interactive, reflective, and result-oriented.
His approach helps participants move from:
“I know my product” → to “I know my customer” → to “I can co-create value.”
Program Promise
“You’ll walk in as a salesperson — you’ll walk out as a Value Creator.”
Each participant will gain:
- A practical Sales Mastery Playbook
- Personalized feedback on their conversation and pitch style
- Templates and scripts for discovery, negotiation, and closing
- A transformed mindset about selling in the new age
Implementation Schedule
Format: 5 Online Sessions × 2 Hours
Start Date: Sunday, 23rd November
Frequency: Every Sunday for 5 weeks
Mode: Virtual (Interactive)
Duration: Total 10 hours
Deliverables
- 5 Live Interactive Sessions
- Participant Workbook (Sales Design Canvas + Templates)
- Sales Simulation Exercises
- Certificate of Participation
Closing Note
This program isn’t about selling harder.
It’s about selling smarter, deeper, and more humanly.
It will transform sales professionals into designers of customer trust and business growth.
Fees – Rs. 1,999.00/Slot